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Senior IT Support Engineer

Munich - Professional

At Pixida, we are passionate technology consultants and developers specializing in digitalization and mobility solutions. As we continue to grow, we are looking for a highly motivated Senior IT Support Engineer to provide expert support for our global teams.

RESPONSIBILITIES

> Provide independent IT support to ensure smooth operations across teams.
> Analyze, troubleshoot, and resolve incidents and service requests effectively.
> Offer hands-on support for local devices, including laptops, mobile phones, and network infrastructure.
> Set up and maintain client laptops and peripheral equipment.
> Deliver remote 1st and 2nd level support for our global teams.
> Develop and improve documentation to enhance IT processes and workflows.

REQUIREMENTS

> Proven experience in IT hardware and infrastructure support.
> Experience with the Microsoft 365 ecosystem.
> Understanding of general information security and data privacy principles.
> Knowledge of cloud platforms like Amazon Web Services or MS Azure is of advantage.
> Fluency in German and English.

BENEFITS

> Health & Wellness: Access to gym subsidies, health workshops, and participation in sports events.
> Exclusive Discounts: Enjoy various discounts through benefit platforms.
> Career Growth: Opportunities to grow professionally through diverse training programs.
> Pension Plan: Eligibility for a company pension plan after your probation period.
> Commuter Support: Financial assistance with public transportation, including the Deutschlandticket.
> Flexibility: Adaptable working hours and remote work options based on customer requirements.

Strong Partnerships. Smart Solutions.

As an AWS Registered Partner, Pixida has access to exclusive training, technical resources, and early-stage AWS incentives. This ensures that their teams stay aligned with cloud best practices and continuously evolve their capabilities. Choosing Pixida means working with a partner committed to building scalable, AWS-aligned solutions from the ground up.

As a technology consultancy and Atlassian Silver Solution Partner, we support our customers with tailored solutions and services focused on Atlassian tools across the entire value chain.

With Absolute`s solutions, organizations benefits from complete visibility, self-healing security applications, and a persistent connection between devices and enterprise networks - event in cases of tampering or loss. This ensures measurable and long-lasting cyber resilience.

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